Brand factory people, I did not underatand how different outlets of brand factory are not internlinked. We shopped for 5000 from brand factory vikroli outlet. But for size issues I had to initiate return. This time I went to thane R city outlet. Had a communication with store customer service and confirmed that exchange is possible on different outlets as well. I spend an hour to choose from the collection and went to complete the process of exchange. There I was then informed that piece to piece exchange is only possible. For store credit I again have to visit vikroli store. On discussion with supervisor, he informed me that all brand factory outlets are not interconnected and items purchased from one store will be exchanged there only. What i could not get is, brand factory being a big brand can be divided into small outlets causing inconvenience to customer for small issues. Request you to please bring friendlier environment for customer.
May 14, 2018