So here goes an honest review.. I have been a loyal customer for the past 2-3 years and I live in Cochin, though have placed orders from different parts of the country. I enjoy the wide range of products offered by Lenskart but totally loathe their choice of courier partners. I have hardly got my packages delivered on time with respect to the expected date. I'm a person who cuts close to the deadline and orders my monthly supply of contact lenses right before i run out, and you know what the most frustrating part is?, I have to adjust and wear the same pair of contact daillies for days together and suffer the irritation just because of some negligent courier service partner. I keep a close track of my orders and I constantly keep calling the help desks, but very little can be done from the desks because the package isn't getting delivered on time. I'm tired of calling multiple times and complaining with the help desks, because it hardly helps with my plight. I hope someone somewhere is reading this review and taking some sort of action that is helpful to me and possibly several other who maybe going through the same frustrations.
May 10, 2018